At TipTop Med, we value our customers’ satisfaction and stand behind the quality of our products. All purchases made from us are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
We cannot refund or exchange Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products
NOTE: If you have any problems accessing the digital content you have purchased please visit here.
There is no refund at all on any digital products. You will receive access to the training platform for the amount of time that was stated on the product description you purchased. Purchase of a training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have canceled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
Please be advised that any and all agreements for downloadable/digital products are NOT subject to cancellation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 30 days your account will be suspended and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at tiptopmed.com/support so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way. Sharing, reproducing or selling digital content from TipTop Med will result in a fine or it is illegal.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 30 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 30 days of the date of the event.
We reserve the right to refuse or cancel Your Order at any time. Refusal or cancellation may because of but not limited to availability of products, error in description of products or merchandise, errors in your order. We may also cancel your order if we suspect fraud or an unauthorized or illegal transaction.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on August 26th, 2022.